Legal notice

Legal Notice under the Specified Commercial Transactions Act

Seller
The seller information will be disclosed without delay upon request.

Operations manager
The responsible operator’s information will be disclosed without delay upon request.

Address
The business address will be disclosed without delay upon request.

Telephone number
The telephone number will be disclosed without delay upon request.

Disclosure requests and customer support
Email: support@hideinhills.info
Contact form: https://hideinhillsofficial.com/pages/contact
Support hours: 10:00–20:00 JST. We normally reply within 10 minutes during support hours. Messages received outside support hours will be handled during the next support period.

Selling price
Please refer to the price shown on each product page.

Shipping fees
Japan: ¥1,000 per order. International: ¥5,000 per order.

Additional charges
Internet access and other communication charges are the customer’s responsibility. International orders may be subject to customs duties, import taxes, VAT, customs-clearance fees, or carrier brokerage fees. Unless checkout explicitly states that these charges have been collected by us, they are the recipient’s responsibility.

Payment methods
Credit cards, Shop Pay, Apple Pay, Google Pay, and any other methods shown at checkout.

Payment timing
Payment is collected when the order is confirmed.

Delivery timing
Orders are normally dispatched within 2–5 business days after confirmation. Estimated delivery after dispatch is 1–4 business days within Japan and 5–21 business days internationally. Delivery may be delayed by the destination, customs, weather, traffic, or carrier conditions.

Order cancellation
Cancellations are accepted only before dispatch. After dispatch, our return conditions apply.

Returns and exchanges
We accept return requests made within 7 days of delivery for unused, unwashed items with all tags, accessories, and original packaging. Return shipping for size, preference, or ordering mistakes is paid by the customer. Returns sent without prior approval, worn or washed items, stained, damaged, or odor-affected items, and sale items are not eligible.

Defective or incorrect items
Please contact us within 7 days of delivery with your order number and clear photos. Once confirmed, we will offer a replacement or refund and cover the necessary return shipping.

Refunds
After receiving and inspecting the returned item, we will notify you by email. Approved refunds are issued to the original payment method. Bank processing times may vary.

Sales quantity
Sales are limited to available inventory. Any additional conditions will be shown on the relevant product page.