Refund policy

Returns and Refunds

Defective or incorrect items
If an item arrives defective, damaged, or different from your order, contact us within 7 days of delivery at support@hideinhills.info or through https://hideinhillsofficial.com/pages/contact. Please include your order number and clear photos. Once confirmed, we will offer a replacement or refund and cover the necessary return shipping.

Returns or exchanges for customer preference
We accept return requests made within 7 days of delivery for unused, unwashed items with all tags, accessories, and original packaging. Return shipping for size, preference, or ordering mistakes is paid by the customer. Returns sent without prior approval, worn or washed items, stained, damaged, or odor-affected items, and sale items are not eligible.

Refunds
After receiving and inspecting the returned item, we will email you with the result. Approved refunds are issued to the original payment method. Bank or card processing times may vary.

Order cancellation
Cancellations are accepted only before dispatch. After dispatch, the return conditions above apply.